Frequently asked questions (FAQ)
What is the legal validity of an electronic registered delivery?
Electronic registered delivery exchanged via our service hold the same legal value as physical registered post, owing to the service’s eIDAS qualification
Electronic registered delivery via a qualified
service for electronic registered delivery are not only legally binding, but also benefit from the assumption of the integrity of the information, sending of the information by the identified sender, receipt of the letter by the identified recipient and the accuracy of the date and time of delivery as indicated by the qualified service for electronic registered delivery.
Electronic registered delivery via a non-qualified
service do not, however, benefit from the same assumption of integrity and authenticity and these, together with the fact of whether the letter was sent/received, would have to be proven to the courts in the event of a dispute.
References: certificate of conformity, general conditions, privacy statement, Belgian trusted list
, eIDAS regulation
Does the person or company to whom I want to send a registered delivery also have to be registered?
No, the addressee does not have to be registered on our service. Legislation dictates that an addressee cannot be forced to accept registered post in electronic form. Only when this addressee has agreed to receive registered deliveries in electronic form do all legal stipulations of registered post apply. Taking this into consideration, two scenarios are provided on the platform:
The procedure that applies when the addressee is not registered
as receiver on our service, is explained in section "How does an Electronic Registered Delivery work?"
If the addressee is registered
as receiver on our service, he/she has agreed, by accepting the general terms and conditions, to receive registered delivery in electronic form. In this case, you can submit the registered delivery, and this will be delivered directly into the account of the addressee. A legally binding “proof of delivery” is available for download. The addressee has 14 days to confirm receipt of the delivery. After receipt has been confirmed, “proof of receipt confirmation” can be downloaded. If the addressee does not respond within 14 days, the letter will receive the status "expired", but you will still hold the "proof of delivery" which can be used in the event of a dispute.
Are your services also available to private individuals?
The service for sending electronic registered mail, hybrid registered mail, regular outgoing mail and (secure) e-mail is available for private individuals and companies.
The service for scanning and digitizing incoming mail as an outsourcing service is only available to companies. As a private individual, you can use the incoming mail processing module on the platform where you can scan or upload, index and archive your incoming mail yourself.
We want to use your incoming mail scanning service. How do we get our mail to you?
Please contact us for this. We will then, together with you, go through the steps necessary to initiate the process.
You can download our standard price list via the following link: Download price list
Discounts apply in case of large volumes. In that case, please contact us for a customized quote.
When creating the account and paying the one-time activation fee, you give a mandate to collect the actual usage periodically via SEPA direct debit. For companies and on request, payment can also be made by bank transfer.
We wish to set up an integration via API with an existing accounting or ERP package. Is that possible?
Yes, this is possible. Please contact us about this.
This is to find out how best to set up this integration depending on your situation.